Important numbers

Important numbers
Emergency number: Police: Fire Brigade: Ambulance Service: Emergency number in English, German and Russian (every day from 8 a.m. to 10 p.m.) Directory inquiry service	112 997 998 999 +48 22 601 55 55 *42913 for Era mobile network (602 913 000 for other Polish mobile networks)

Era's Customer Service

Era's Customer Service is at your disposal 24 hours every day. Our professional, skilled and well-prepared staff will do their best to answer all your questions concerning roaming use in Era mobile network.

Telephone numbers to Customer Service

From Poland:

• for customers using roaming in Era mobile phone network - 602900
• for customers using roaming in other networks or calling from a fixed line telephone - (22) 413 69 96

From abroad:

+48 22 413 69 96

Requests in writing to the Customer Service should be sent:

by fax:

• no (22) 413 69 14 (from Poland)
• or no +48 22 413 69 14 (from abroad)

Before coming to Poland

• Contact your Customer Service and be sure that your International Roaming service is active.
• Be sure that your mobile phone works at the GSM frequency of 900/1800 available in Poland.
• Check in the service manual of your mobile phone or at Customer Service how Era mobile network should be set up during your stay in Poland

Embassies and consulates

In order to check the telephone and address data of the diplomatic or consular agency of your country in Poland, enter the page of the Polish Ministry of Foreign Affairs here.